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Office Staff

Our professional staff members have over 40 years of combined experience working in hearing health care and are licensed by the State of Minnesota. The professional staff at Hearing Care Specialists is dedicated to providing the best available Hearing Health Care to all individuals. Using the most advanced techniques, products and equipment, our staff works with patients on a personal basis to help them achieve their maximum hearing improvement and meet their personal communication goals in a practical and cost effective manner.


Jessie Fredine
B.S., Office Manager

Jessie received her bachelor’s degree in Healthcare/Human Services Administration from Metropolitan State University. She has worked in the healthcare field for 15 years, and has been at Hearing Care Specialists since 1998.Jessie is often the first person you will come into contact with when calling or visiting our office. She is knowledgeable about hearing loss and current hearing aid amplification and can answer most questions you may have. She manages the front office and takes care of billing, insurance filing, setting up appointments and various other things.In her spare time Jessie’s passion is cooking. You can often find her preparing an elaborate dinner for friends or family on the weekends. She lives in Andover with her husband, Ed, her daughter Ellie and her son Joe.


Joy Aag

Joy has worked in the hearing care industry for over 18 years, in both the product manufacturing side of the industry and the patient care side.  Joy has been at Hearing Care Specialists since 2006.  Joy assists Jessie in handling the administrative tasks of the office.  She is a great resource for inquiries regarding warranties, service plans and the status of repairs and special orders. She can also provide basic hearing aid cleanings and minor emergency repairs.

Hopkins, Minnesota:  (888) 853-1120
Glencoe, Minnesota:  (877) 864-0069
Watertown, Minnesota:  (888) 853-1120
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